Promo Codes Aren't Cutting It...
How ODU Uses Offstreet To Easily Issue Department Permits
Like many schools, Old Dominion University set on its digital transformation journey with the adoption of LPR enforcement, virtual permits for staff and students, and mobile pay for visitors.
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Recognizing department guests as pivotal stakeholders, the inconvenience of requiring their guests to input promo codes through a mobile app was evident.
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ODU turned to Offstreet to streamline this process, simplifying the invitation process for departments but also ensuring a seamless parking experience for their guests.
99%
User Success
100%
Reliability
100%
Satisfaction
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Katie Campbell, MBA, CAPP
Interim Director, Parking and Transportation
Old Dominion University
“Offstreet has provided us with a solution that meets our needs for validated parking on campus that we could not get anywhere else. The software is robust and easy to use and integrates well with our existing products. We have received positive feedback from our customers on how easy it is to park with Offstreet. In addition, the Offstreet team is responsive to our needs and has provided the necessary support to make the product rollout a success.”
Challenges
Poor Guest Experience
Guests pushed back on entering their credit card info for a $0 permit and the temporary hold contributed to further confusion
Lacked customizable instructions, making guest communication difficult
Resulted in guests not completing the registration or doing it incorrectly, creating additional work for the parking team
Administrative Burden
Lacked flexibility to support unique permit types, events, and department needs
Billing departments for their usage was not straight-forward as the reporting available was not designed for these use cases
Correcting incorrect registrations, issuing refunds, and reversing citations created extra work for the parking team
Solution
Simple Guest Checkout
Guests are only required to enter their license plate number and the unique code given to them by their host
$0 means $0 - No transaction fees, credit card info, or holds
The whole process can be completed in less than 10 seconds, creating a better guest experience
Improved Guest Communication
Guests can create their permit from their phone in advance or upon arrival
Guest receives parking info, including GPS mapping, a campus map, and detailed parking instructions
Guests receive a confirmation and reminder email including parking details
Easy Bill-Back Process
Host information and billing code attached to each permit for easy tracking
Up-to-date reports so ODU's parking team can bill-back each month based on the department's usage
High user success rate resulting in reduced administrative burden
Outcomes
Department Permits Have Never Been
So Easy
99% User Success Rate
A virtual permit solution designed for guests skyrocketed user success rates, relieving the parking team of the administrative burden from their previous process
100% Reliability
With complete access to Offstreet's Statuspage, plus unwavering support from their team, ODU can rely on Offstreet to deliver a solution that exceeds expectations
100% Satisfaction
All stakeholders are completely satisfied with the implementation of Offstreet; the parking team, department, and their guests, have had only positive things to say
Katie Campbell, MBA, CAPP
Interim Director, Parking and Transportation
Old Dominion University
“We're so excited to continue our partnership with Offstreet. They have been incredible to work with, responsive to our needs, and are consistently working to improve their product in response to our and our customer's feedback.”