Replacing Department Hangtags with Virtual Permits at the U of M
The University of Manitoba uses Offstreet to seamlessly administer department permits on campus.
The solution has allowed them to optimize operations, improve stakeholder relations and increase parking compliance across campus.
94%
Time saved for parking team
< 10 sec
To create a guest permit
100%
Flexibility across campus
Cameron Neufeld
Director, Parking and Transportation
University of Manitoba
“We had been searching for a customer-friendly validation system that satisfied our needs, and Offstreet has exceeded our expectations. Customer feedback has been overwhelmingly positive and our partners on campus have raved about the simplicity and efficiency of validating visitor parkers virtually, from their work stations, removing all need for physical permits.”
Challenges
Cumbersome, Expensive And Prone To Fraud
Difficult for staff to administer and track
$15K-$20K annual cost
Staff spent 1/8th of their time investigating fraud
Created Enforcement Inefficiencies
Not integrated with LPR enforcement
Enforcement officers have to stop and check for permits
No data available for billing or investigations
Poor Experience For Campus Guests
Required guests to enter unnecessary information
Guests had to print or pick up parking permit
Negative first impression
Solution
Allow Departments To Self-Manage Permits
Departments submit event request form and receive a unique permit link
Link is distributed to guests to pre-register for parking
Departments are billed back for their usage at the end of the month
Ease of Use and Improved Guest Communication
Guests can create their permit from their phone in advance or upon arrival
Guest receives parking info, including GPS mapping, a campus map, and detailed parking instructions
Guests receive a confirmation and reminder email including parking details
Real-Time Integration With LPR Enforcement
License plate-based permits
Real time API integration with LPR enforcement
Unlimited permit configurations and zone mapping for 100% flexibility
Outcomes
Simplified Workflows
With Virtual Permits
94% Time Savings
for the parking team due to less time spent investigating fraud, an increase in enforcement efficiency, and an overall simpler experience for issuing department permits
< 10 Seconds
to create a guest permit, resulting in an easier process for parkers and departments
100% Flexibility
across campus with the ability to offer valid guest permits for any lot
Cameron Neufeld
Director, Parking and Transportation
University of Manitoba
“Our department's definition of success hinges on minimizing operational friction. By partnering with Offstreet, we have successfully streamlined the processes related to department permits and special events. Previously, the use of hangtags was significantly impeding our operational efficiency, adversely affecting administrators, enforcement officers, other departments, and guests alike. Our experience with Offstreet has been exceptionally positive and highly beneficial.”